Natural Gas FAQ2017-11-29T11:00:09+00:00
Q: Why do we now have a choice?

A: Your state Public Service Commission approved plans that allow consumers to choose an alternative supplier, such as Agway Energy Services.

Q: How will these choices work?

A: Consumers who use natural gas can choose to either continue purchasing from the utility or to purchase their natural gas from a marketer, such as Agway Energy Services.

Q: Why would I switch to Agway Energy Services?

A: Agway Energy Services has been a trusted name in energy for over 20 years. As a total energy solution provider, Agway’s EnergyGuard™ repair program is included as a standard benefit to our customers. That means you receive repair protection on your primary heating system as a benefit just for being an Agway customer! Agway Energy Services technicians provide superior service 24 hours a day, 365 days a year.

Q: Will it cost me anything to switch?

A: No.

Q: What will be the role of the utility if I purchase natural gas from Agway Energy Services?

A: Your current utility will continue to transport the natural gas through their existing pipelines to your home. They will continue to provide you with all of the services that you’re used to – such as reading your meter, maintaining your gas pipes and handling emergencies.

You have the freedom to choose your natural gas or electricity supplier. If you choose another supplier your local Utility will continue to provide the safe, reliable energy delivery services and will respond in emergencies, regardless of your energy supplier. Always report possible safety problems, such as a noticeable odor or natural gas leak, immediately to the utility’s emergency number.

Q: How will I be billed?

A: In most cases you will continue to receive a single bill, Agway Energy Services will be your provider for the natural gas commodity charge, whereas your local Utility will charge the cost to transport the natural gas.

Q: What will happen if I have a question or complaint about my bill?

A: If you have a question about the charges billed to you by your utility, you should contact the utility first. If you have a question about any other charges associated with your natural gas service, you should contact Agway Energy Services at 1-888-982-4929. We promise to do everything possible to promptly resolve any questions you may have about your bill. You may also contact your State Public Service Commission.

Q: If I need service on my equipment, whom do I call?

A: Agway Energy Services is equipped to maintain, repair and install all types of heating, ventilation and air conditioning equipment, including natural gas. Call Agway Energy Services for solutions for all of your energy needs. Technicians are available 24 hours a day, 365 days year.

Please call: 1-888-982-4929

Q: How can I sign up with Agway Energy Services for my natural gas supply?

A: You can sign up by clicking here, which will take you to our internet sign-up form. Once completed it is sent to us via the internet. It’s that simple!

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