What will happen to your energy supply when the NY Reset Order goes into effect?
When the NY Reset Order goes into effect, homeowners may find their current energy provider has sold their account to another ESCO or it has been sent back to the utility.
However, for Agway Energy Services customers it will be business as usual.
Continue reading to learn what the NY Reset Order means for homeowners, why Agway was given an exemption, and how to maintain your choice of energy provider.
On December 12, 2019, the New York Public Services Commission (PSC) put a plan in place to better protect residential and small commercial customers (known as mass-market customers) from the unfair business practices being used by various retail energy market companies. This plan, known as the NY Reset Order, will severely restrict how the majority of energy companies (ESCOs) can continue to do business in the State once the deadline is imposed, which is currently scheduled for Feb 15, 2021.
Back to topUnfair business practices, like charging over $O.17 per kilowatt-hour versus the average of only $0.10 per kilowatt-hour for electricity in 2018 or luring customers in with low introductory rates and slowly increasing them when the introductory period is over are perfect examples of why the PSC felt it had to step in to protect customers. (FYI: Agway’s average price in 2018 was about $0.09 per kilowatt-hour and that price INCLUDED EnergyGuard™ protection.)
The NY Reset Order will no longer allow "sign-on bonuses", "special introductory pricing" or other "enticements". Without this tactic to lure homeowners in and lock them into contracts, energy companies will have to compete on price and service. This may cause many providers to leave the state of New York.
One company has been allowed to continue with “business as usual” and that company is Agway Energy Services.
Back to topWHY WAS AGWAY GIVEN AN EXEMPTION?
WHY WAS AGWAY GIVEN AN EXEMPTION?
The NY PSC exempted Agway due to the specific, credible evidence Agway submitted regarding the energy-related value of its EnergyGuard™ repair protection product. Agway was the only ESCO able to demonstrate that its product has ongoing energy-related value to the consumer and provides a bona fide benefit. This was accomplished through an open and transparent submission to the NY PSC regarding Agway’s business model and operational processes.
EnergyGuard™ provides repair protection* on heating and air conditioning systems as well as interior electric lines as an added benefit just for being an Agway customer.
*Systems covered depend on commodity purchased. Click here for more details.
HOW CAN I PROTECT MY SUPPLY CHOICE?
HOW CAN I PROTECT MY SUPPLY CHOICE?
If you are a homeowner in New York State and want to have a say in who supplies energy to your home, sign up to become an Agway Energy Services customer today. Agway customers will not be dropped when the NY Reset Order goes into effect. Also, residential customers are never locked into a long-term contract and will receive EnergyGuard™ protection the day their electricity/gas supply from Agway begins.
With Agway Energy Services you get the peace of mind knowing you’ve chosen a supplier that has high standards and provides a service that the State of New York agrees provides value to its customers.
I’D LIKE TO LEARN MORE
I’D LIKE TO LEARN MORE
To learn more about the NY Reset Order, visit any of the links below:
We Love Hearing From Our Customers
Terrific plan and the service we received was fantastic. I have relayed our satisfaction with Agway's program to all of our friends."
J. B. - Saratoga Springs, NY
The technician was very helpful and knowledgeable. We're very happy with Agway and would recommend to friends and family."
W. J. - Cranberry Township, PA
Thanks! This repair program is the reason we remain an Agway customer."
S. P. - New Castle, PA
Really great service - Thanks."
J. T. - Cecil, PA
I feel everyone should switch to Agway Energy."
B. R. - Latham, NY
I always suggest your energy services to friends and family."
J. K. - Queensbury, NY
I am so appreciative of this wonderful unique service. I have recommended Agway to all of my family members, and many clients and coworkers."
J. T. - Oneida, NY
Thanks - the service is why I stay with Agway."
T. T. - Delmar, NY
So happy to be with your service, thank you!"
J. P. - New Hartford, NY
We are very happy with Agway. They stand behind their warranty."
R. A. - Glens Falls, NY
My family and I truly appreciate the fast response in which your firm replied to our problem and did a beautiful job. Thank you very much."
C. B. - Bronx, NY
Never thought we would need it, but so glad we switched to Agway. We are going to change all of our utilities to Agway."
W. S. - Syracuse, NY
Your service was excellent!"
W. P. - Castile, NY
I can't thank you enough!"
M. R. - Clifton Park, NY
The tech was very helpful and a pleasure to deal with."
C. T. - Oswego, NY
I have and continue to recommend. Huge help on Christmas Eve!"
W. G. - South Glens Falls, NY
One of the smartest choices I have made was to have Agway Energy as my supplier. Thank you so much for your help!"
P. M. - Jamesville, NY
Service and Program is terrific. I tell friends all the time about the program."
K. B. - Troy, NY
We were so impressed with the assistance that we received on the telephone and by the technician that came to our home. We recommend Agway to everyone!"
S. L. - Glenn Falls, NY
I am so pleased with the service and I always tell may friends about it."
B. A. - Albany, NY
We love the service and have gotten my co-workers to switch to Agway."
R. B. - South Glen Falls, NY
Having this coverage is the reason we are an Agway customer. Nobody else offers this wonderful benefit!"
S. P. - New Castle, PA
We have been Agway customers for a long time and this was the first time we needed service. It was a nice experience and proved that what you advertise is real."
R. T. - Scotia, NY
I get many offers to switch my energy supplier. But this service with Agway gives me peace of mind."
K. S. - Queensbury, NY
Great Service! Glad we have this program. Would not change our energy service as long as we have this program!"
P. L. - Whitesboro, NY
Wonderful service! Thank you so much! Especially valuable for senior citizens like us!"
L. B. - Newark, NY
Great service! Glad we have this program. Would not change our energy service as long as we have this program!"
P. L. - Whitesboro, NY
You are the greatest! I have never met a company that complies with their commitment as fast as Agway. You are very honest. I will do my best to recommend Agway to everyone I know."
G. D. - Spring Valley, NY
The technician was very thorough and pleasant. Glad to have Agway!"
J. R. - Canonsburg, PA
Thank you! Thank you! This is the best service imaginable."
G. B. - Cohoes, NY
Thank you so very much. I feel like I have a friend or family member working for us."
R. S. - Rome, NY
I love your service and the responsiveness."
E. J. - North Syracuse, NY
I have told several people what Agway Energy did for my family. Sometimes they ask me to repeat the story because it's so hard to believe."
T. G. - Binghamton, NY
EnergyGuard™ makes me feel more secure and have more peace of mind. I actually recommended this to a friend who has already enrolled."
R. H. - Middletown, NY
Everyone I've dealt with from customer service to the service tech was professional. The service call convinced me to make Agway my electricity supplier as well."
W. H. - Staten Island, NY
Agway is always there when I need them. They're very helpful. Thank you."
D. Q. - Clinton, NY
Thank you for offering this service. This program offers quick and reliable service which is hard to find. Keep up the good work and thank you!"
K. M. - Rochester, PA
You're the best energy supplier that I've ever dealt with. I recommend you to all my friends. Thank you for all the help, you have a loyal customer."
J. P. - Marcy, NY
Thank you! Thank you! This is the best service imaginable!"
G. B. - Cohoes, NY
I called during a storm. Temperatures were 20 below and we had no heat. Agway came right away and were very helpful!"
D. V. - Akron, NY
Great service! Great plan! We’re staying with Agway for everything as a very satisfied customer. Can’t thank you enough."
D. C. - Rome, NY
Honestly this was so easy. I tell everyone about the valuable service offered by Agway. Why doesn’t everyone use Agway?"
C. H. - Syracuse, NY
I made a great decision to choose Agway. Agway is the best ever. Peace of mind is no exaggeration."
S. B. - Brooklyn, NY
This coverage is so wonderful and really gives us peace of mind. Thank you Agway."
R. A. - Pittsburgh, PA
We have Agway for natural gas and electricity. Best decision we have made."
J. K. - Gansevoort, NY
