Unfair business practices, like charging over $O.17 per kilowatt-hour versus the average of only $0.10 per kilowatt-hour for electricity in 2018 or luring customers in with low introductory rates and slowly increasing them when the introductory period is over are perfect examples of why the PSC felt it had to step in to protect customers. (FYI: Agway’s average price in 2018 was about $0.09 per kilowatt-hour and that price INCLUDED EnergyGuard™ protection.)
The NY Reset Order will no longer allow "sign-on bonuses", "special introductory pricing" or other "enticements". Without this tactic to lure homeowners in and lock them into contracts, energy companies will have to compete on price and service. This may cause many providers to leave the state of New York.
One company has been allowed to continue with “business as usual” and that company is Agway Energy Services.Back to top