When the New York Reset Order goes into effect, energy providers in the state may decide to no longer serve customers. Which means your account may get sold to another ESCO or sent back to the utility.

However, for Agway Energy Services customers it will be business as usual.

Continue reading to learn what the New York Reset Order means for homeowners like you, why Agway was given an exemption, and what you need to do to maintain your choice of energy provider.

WHAT IS THE NY PSC RESET ORDER?

On December 12, 2019, the NY Public Service Commission (PSC) moved forward to strengthen protections for residential and small commercial customers (mass-market customers) in the retail energy market by severely restricting how energy companies (ESCOs) can do business in the State. The goal is to protect these customers by remedying unfair business practices that have been used by various retail energy market participants and by adopting limitations on the types of products that may be offered to mass-market customers by energy services companies to ensure that those customers are receiving value from the retail energy market.

In the near future, all ESCOs will be restricted in their offerings, except for one. That one exception is Agway Energy Services. The Commission provided Agway with an exception and the “opportunity to continue to offer its EnergyGuard™ service, due to the specific, credible evidence Agway submitted regarding the energy-related value of this product.1

1 15-M-0127 Order Adopting Changes to the Retail Access Energy Market and Establishing Further Process 12.12.19.pd, page 23.

HOW WILL THIS ORDER AFFECT ME AND WHY IS IT HAPPENING?

Some ESCOs may decide they will no longer serve mass-market customers in the state of New York, so they will either send those customers back to the utility or sell them to another supplier. Another possibility is that they attempt to take advantage of the green-energy loophole so they can continue to charge exorbitant prices to mass-market customers in the state of New York. According to the EIA (U.S. Energy Information Administration), some of the worst offenders charged over $0.17 per kilowatt-hour in 2018 when the average that all suppliers charged was only $0.10 per kilowatt-hour! At Agway, our average price in 2018 was under $0.09 per kilowatt-hour and that price INCLUDED EnergyGuard™ protection.

How do prices get so out of hand? A typical tactic is to lure customers in with low introductory rates and slowly increase them when the introductory period ends. When customers don’t notice, rates climb a little more and little more until it is beyond the average rate. As a result of such actions, the PSC took decisive actions to end the practices of these other ESCOs.

But you have a choice! If you select or stay with Agway Energy Services as your energy provider you will not be affected when the order goes into effect. to become a customer or contact our 24/7 customer service department at 1-888-982-4929.

WHY WAS AGWAY’S ENERGYGUARD™ GIVEN AN EXEMPTION?

Due to the specific, credible evidence Agway submitted regarding the energy-related value of EnergyGuard™ product, it was granted an exemption. Agway was the only ESCO able to demonstrate that its product has ongoing energy-related value to the consumer and provides a bona fide benefit. This was accomplished through an open and transparent submission to the NY PSC regarding Agway’s business model and operational processes.

Join other customers who have the peace of mind of the EnergyGuard™ program. This program is a standard benefit to our customers providing repair protection on heating and air conditioning systems as well as electric lines* as a benefit just for being an Agway Energy Services customer!

*Systems covered depend on commodity purchased. Click here for more details.

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HOW CAN I PROTECT MY SUPPLY CHOICE?

If you are not currently an Agway customer and want to ensure you are not affected by the reset order, you can with Agway Energy Services today. There is no long-term contract required and EnergyGuard™ protection is activated the day you become a customer. With Agway Energy Services you get peace of mind knowing you’ve chosen a supplier that has high standards and provides a service that the state of New York agrees provides value to its customers.

I’D LIKE TO LEARN MORE

To learn more about the New York PSC reset order, visit any of the links below:

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