What will happen to your energy supply when the NY Reset Order goes into effect?
On December 12, 2019, the New York Public Services Commission (PSC) put a plan in place to better protect residential and small commercial customers (known as mass-market customers) from the unfair business practices being used by various retail energy market companies. This plan, known as the NY Reset Order, will severely restrict how the majority of energy companies (ESCOs) can continue to do business in the State once the deadline is imposed, which is currently scheduled for Feb 15, 2021.
Back to topUnfair business practices, like charging over $O.17 per kilowatt-hour versus the average of only $0.10 per kilowatt-hour for electricity in 2018 or luring customers in with low introductory rates and slowly increasing them when the introductory period is over are perfect examples of why the PSC felt it had to step in to protect customers. (FYI: Agway’s average price in 2018 was about $0.09 per kilowatt-hour and that price INCLUDED EnergyGuard™ protection.)
The NY Reset Order will no longer allow "sign-on bonuses", "special introductory pricing" or other "enticements". Without this tactic to lure homeowners in and lock them into contracts, energy companies will have to compete on price and service. This may cause many providers to leave the state of New York.
One company has been allowed to continue with “business as usual” and that company is Agway Energy Services.
Back to topWHY WAS AGWAY GIVEN AN EXEMPTION?
WHY WAS AGWAY GIVEN AN EXEMPTION?
The NY PSC exempted Agway due to the specific, credible evidence Agway submitted regarding the energy-related value of its EnergyGuard™ repair protection product. Agway was the only ESCO able to demonstrate that its product has ongoing energy-related value to the consumer and provides a bona fide benefit. This was accomplished through an open and transparent submission to the NY PSC regarding Agway’s business model and operational processes.
EnergyGuard™ provides repair protection* on heating and air conditioning systems as well as interior electric lines as an added benefit just for being an Agway customer.
*Systems covered depend on commodity purchased. Click here for more details.
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HOW CAN I PROTECT MY SUPPLY CHOICE?
HOW CAN I PROTECT MY SUPPLY CHOICE?
If you are a homeowner in New York State and want to have a say in who supplies energy to your home, sign up to become an Agway Energy Services customer today. Agway customers will not be dropped when the NY Reset Order goes into effect. Also, residential customers are never locked into a long-term contract and will receive EnergyGuard™ protection the day their electricity/gas supply from Agway begins.
With Agway Energy Services you get the peace of mind knowing you’ve chosen a supplier that has high standards and provides a service that the State of New York agrees provides value to its customers.
I’D LIKE TO LEARN MORE
I’D LIKE TO LEARN MORE
To learn more about the NY Reset Order, visit any of the links below:
We Love Hearing From Our Customers
Our furnace went out during a Saturday night so we got up to a cold house Sunday morning. I called Agway and soon had a return call from a approved contractor who made arrangements to come out that same morning. The problem was soon diagnosed and repaired. Great service!!"
Rich B.
We have been very satisfied with our service from Agway. When we needed repairs on are old furnace it didn't cost us a penny. Now I happy that they will take care of the new furnace. Keep up the good work Agway."
Jane W.
I always suggest your energy services to friends and family."
J. K. - Queensbury, NY
I have been using Agway Energy Service for my electric and natural gas for a few years now. I like having the comfort of the $1,000 emergency cost covered each year for my furnace/AC and hot water. I enjoy the small free gifts that they send out on an occasional basis."
Joshua F.
So happy to be with your service, thank you!"
J. P. - New Hartford, NY
My family and I truly appreciate the fast response in which your firm replied to our problem and did a beautiful job. Thank you very much."
C. B. - Bronx, NY
In the last year we have had to call Agway for EnergyGuard services. One was in the winter with the furnace at Christmas. They came out right away, fixed the problem and paid for it. Then this summer our air conditioner stopped working. This time it was a bigger problem and more expensive but Agway covered it all. I have been telling all our friends that Agway is the way to go just for the EnergyGuard alone."
Debbie M.
We are very happy with Agway. They stand behind their warranty."
R. A. - Glens Falls, NY
A local company tried to run a scam on me to get me to replace my furnace immediately and turned off my heat. Agway sent someone within 2 hours to have a look. They checked everything and let me know it was safe to run. The phone operator was very sympathetic and helpful. Could not recommend more."
Trevor E.
I have and continue to recommend. Huge help on Christmas Eve!"
W. G. - South Glens Falls, NY
I have been a loyal Agway customer for several years. I am extremely pleased with the service I have received. I have found Agway to be very pro-active in keeping their customers well informed about many safety issues and regularly communicates safety tips, savings discounts and more. I would highly recommend Agway as they are a superior energy service company."
Maria L.
I LOVE AGWAY!!! I have been with them for years and they have saved me so much money in electric and furnace repairs!"
Christa M.
Thanks! This repair program is the reason we remain an Agway customer."
S. P. - New Castle, PA
Agway has been there to repair quickly and efficiently. I also enjoy the little gifts they return. It isn't much, but it says thank you."
Gayle M.
The technician was very helpful and knowledgeable. We're very happy with Agway and would recommend to friends and family."
W. J. - Cranberry Township, PA
Agway has been great! And when my boiler was acting up this winter they sent reliable repair people to work on it. I never received a charge for these services. Its good to know you have backup when it is 10 degrees with a 20 mile an hour wind hitting the house!"
Nancy M.
We have utilized Energyguard in the past and have been very pleased. Prompt service, even on Christmas Eve. Items repaired are functioning well. We are fortunate to receive this service."
Linda R.
I can't thank you enough!"
M. R. - Clifton Park, NY
Really great service - Thanks."
J. T. - Cecil, PA
Thanks - the service is why I stay with Agway."
T. T. - Delmar, NY
I am so appreciative of this wonderful unique service. I have recommended Agway to all of my family members, and many clients and coworkers."
J. T. - Oneida, NY
I feel everyone should switch to Agway Energy."
B. R. - Latham, NY
Never thought we would need it, but so glad we switched to Agway. We are going to change all of our utilities to Agway."
W. S. - Syracuse, NY
Your service was excellent!"
W. P. - Castile, NY
Terrific plan and the service we received was fantastic. I have relayed our satisfaction with Agway's program to all of our friends."
J. B. - Saratoga Springs, NY
The tech was very helpful and a pleasure to deal with."
C. T. - Oswego, NY