How It Works

Every household and small business owner who signs up for Agway Energy Services® is automatically enrolled in our EnergyGuard repair program. Natural gas customers receive repair coverage for their primary heating system, while electricity customers receive repair coverage for their cooling system and internal wiring. Bundling plans gives you broader coverage. Residential customers are eligible on their start date, while small business customers are eligible 45 days after their start date.

Our customer service team can be reached at any time, day or night ‒ ensuring a swift and timely response whenever you encounter a problem. Instead of wasting time searching for a certified contractor or electrician, our customers receive priority service from skilled, licensed experts ensuring their systems are fixed quickly and correctly.

Our protection plans provide peace of mind, enabling you to protect the value and condition of your furnace, boiler, air conditioner, and internal wiring. Customers who purchase electricity from Agway receive repair coverage of up to $1,000 per calendar year for their central air conditioner or mini-split units, plus another $1,000 a year for their interior wiring.

Homeowners who purchase natural gas from Agway have no dollar limit on furnace or boiler repair coverage, while small business customers who purchase natural gas receive coverage up to a maximum of $1,000 a year for their furnace or boiler. *Coverage depends on commodity purchased.