Whether you’re relaxing at home or running a business, maintaining a consistent indoor temperature is important for health, safety, and comfort. Air conditioners work hard to keep you comfortable ‒ especially during the hottest months of the year.
Because you rely on them so heavily, it pays to be prepared in case unexpected problems occur. Customers who purchase electricity through Agway Energy Services® are automatically enrolled in our HVAC Protection Plan, which helps you shoulder the cost of emergency repairs on your cooling system.
What’s Included in Our Air Conditioner Coverage Plan?
Agway EnergyGuard® protects the core components of your central air conditioning or ductless mini-split units ‒ pieces that are hard to find and difficult to replace.
Commonly Covered Parts
- Compressors
- Condenser Coils
- Bearings/Shafts
- Belts and Pulleys
- Blower Assembly
- Blower Motor
- Blower Pulleys
- Capacitors
- Circuit Boards
- Condenser Motor/Fans
- Contactor Switches
- Delay Timers
- Energy-Saving Thermostats
- Evaporator Coils
- Fan Belt
- Fan Controls
- Fan Relays
- Internal Fuses
- Limit Controls
- Line Set
- Motors
- Operating Relays
- Reversing Valves
- Refrigerant Replacement
- Schrader Valves
- Service Valves
- Solenoid Valves
- Standard Thermostats
- Transformers
Whether you’re a homeowner or small business owner, every dollar counts, which is why we don’t charge fees or deductibles for service calls ‒ to help you fix the problem without the extra expense that often comes with diagnosing an issue.
+Exclusions & Limitations: The program covers the listed parts for electric central air conditioners up to 60,000 BTU and/or ductless mini-split systems over 18,000 BTU and up to 60,000 BTU. Exclusions include, but are not limited to: cleaning, maintenance or balancing of system, or auxiliary equipment such as air ducts, air filters, electronic air cleaners, humidifiers, and room air conditioners, or repairs that are the result of fire/water damage. The program does not cover drywall repair of drywall as a result of repairs and/or service. The program does not cover window units or single standalone units. The program provides coverage up to a maximum of $1,000 per calendar year for covered parts and labor.
Why Electricity Customers Need HVAC Protection
A cool environment not only offers relief from sweltering temperatures. It also affects your well-being and productivity, allowing you to remain focused while minimizing the effects of heat stress and exhaustion. Besides creating a comfortable indoor environment, cooling systems also trap moisture, reducing the growth of mold, mildew, and allergens.
Mini-split and central air conditioners are sophisticated machines with complex, specialized components. Unexpected repairs can be costly. Agway’s HVAC protection plan covers your air conditioner from damage caused by wear and tear.
When a breakdown occurs, our EnergyGuard coverage mitigates the repair costs, allowing you to restore your system without derailing your budget. Reliable support doesn’t just reduce long-term expenses, it extends the lifespan of your systems, allowing you to catch and fix problems before they escalate into serious concerns.
Who Is This Coverage For?
Agway EnergyGuard® protects electricity customers with central air conditioning or ductless mini-split units. Designed for households and small businesses concerned about long-term costs, our HVAC Protection Plan:
- Improves your ability to cope with surprise repairs
- Makes it easier to manage finances and plan ahead
- Provides reassurance, knowing help is only a phone call away
Our program offers peace of mind, especially for customers dealing with the heat and humidity that occur during Northeastern summers. With prices for HVAC maintenance rising steadily across the region, signing up for Agway® can lead to significant savings. Emergency repair costs spike during heat waves, but our service team helps keep them affordable.
How the Plan Works
Our customer service team is available 365 days a year, ready to help facilitate repairs. We maintain a network of certified HVAC contractors, so there is no need to waste time searching for qualified help when the need for repair occurs. Once you report the problem, we send the first available technician straight to you, and restore your system quickly.
FAQs
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What types of HVAC systems are covered under this plan?
Our HVAC protection plan covers your primary central air conditioning unit or ductless mini-split units, but only models that run on electricity.
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Is there a waiting period before coverage begins?
While there is no waiting period for residential customers, small business customers are eligible for coverage 45 days after their start date.
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Are there any service fees, deductibles, or trip charges?
No, there are no deductibles or service fees. Homeowners and small business customers receive coverage up to a maximum of $1,000 per calendar year.
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How do I request service if something breaks?
Contact our service team by phone at 1-888-982-4929.
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Can I bundle this HVAC plan with other protection plans?
Yes, if you decide to purchase your natural gas through Agway, you’ll also receive coverage for your gas-fired furnace or boiler.
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Can I cancel my plan at any time?
EnergyGuard coverage is included as part of your electricity plan. You can cancel your coverage at any time by cancelling your account with Agway Energy Services®.
Budget-Friendly HVAC Repairs
Agway EnergyGuard® provides expert assistance, designed to restore your air conditioning without upsetting your budget. Even the strongest system is vulnerable to wear and tear. Don’t wait for the worst to happen. Sign up and start enjoying the benefits of EnergyGuard today!
Electric Customer Agway EnergyGuard® HVAC Terms & Conditions
- This program covers the primary central air conditioning unit or ductless mini-split units lines for active customers purchasing their electricity service from Agway Energy Services® (“Agway”) only.
- The Agway EnergyGuard® ("EnergyGuard") program does not cover pre-existing conditions.
- Residential customers’ eligibility begins on their start date. Small business customers eligibility begins 45 days after their start date.
- Customers receive HVAC repair coverage on either their primary central air conditioning unit or their ductless mini-split units up to a maximum of $1,000 per calendar year.
- For residential customers, the customer must be the homeowner to receive services or if renting, must have approval of the landlord. For small business customers, customer must own the business to receive service.
- This program may be subject to prior Agway inspection and approval of customer’s equipment as suitable for inclusion under this program.
- This program does not include cleanings, annual tune-ups, or improvements that are designed to bring the system up to code.
- This program covers only those repairs and replacement of parts specified herein which result from normal operation of heating equipment, during the effective period of the Contract.
- Agway has the right to terminate this Contract if any person other than an Agway employee or its agent(s) renders repairs or adjustments to the equipment, except as instructed by Agway.
- This program does not cover water leaks, water damage, or damage caused by excessive dampness in the customer's basement.
- Agway shall not be liable for failure or delay in providing the service called for under this Contract if such failure or delay results from: strike or other labor disturbance; fire, flood, lightning or other acts of God; supply shortages; governmental laws or regulations; supplier’s inability to supply parts; or failure of customer’s supply of electricity, water, or natural gas from companies other than Agway.
- When it is no longer practical to continue servicing customer’s equipment due to age or obsolescence, Agway reserves the right to cancel this program at any time or Agway will modernize customer’s equipment (with prior written customer approval and at customer’s expense) which will continue this program.
- Agway shall not be liable for any direct consequential or incidental damages in any way arising out of performance or nonperformance under this program.
- This program cannot be assigned without the prior written consent of Agway.
- The term of the agreement shall remain in effect for a customer only for such period of time that Agway Energy Services provides the commodity to the customer and the customer timely pays for such commodity in full. The agreement shall terminate when Agway no longer supplies the commodity to the customer. Agway reserves the right to terminate the program, or modify these terms and conditions, at any time.
- All parts, equipment and/or labor related to repairs not covered under this program will be charged to the customer at prevailing rates.
- The customer’s request for program services from Agway shall constitute acceptance of the terms and conditions described herein.
Advantages of Switching to Agway Energy Services®
All EnergyGuard Plans Come With
NO DEDUCTIBLES
Nobody likes to be nickel-and-dimed with repairs
