Valuable repair protection is included for all customers

  • J. B. – Saratoga Springs, NY

    Terrific plan and the service we received was fantastic. I have relayed our satisfaction with Agway's program to all of our friends.

  • W. J. – Cranberry Township, PA

    The technician was very helpful and knowledgeable. We're very happy with Agway and would recommend to friends and family.

  • S. P. – New Castle, PA

    Thanks! This repair program is the reason we remain an Agway customer.

  • J. T. – Cecil, PA

    Really great service - Thanks.

  • B. R. – Latham, NY

    I feel everyone should switch to Agway Energy.

  • J. K. – Queensbury, NY

    I always suggest your energy services to friends and family.

  • J. T. – Oneida, NY

    I am so appreciative of this wonderful unique service. I have recommended Agway to all of my family members, and many clients and coworkers.

  • T. T. – Delmar, NY

    Thanks - the service is why I stay with Agway.

  • J. P. – New Hartford, NY

    So happy to be with your service, thank you!

  • R. A. – Glens Falls, NY

    We are very happy with Agway. They stand behind their warranty.

  • C. B. – Bronx, NY

    My family and I truly appreciate the fast response in which your firm replied to our problem and did a beautiful job. Thank you very much.

  • W. S. – Syracuse, NY

    Never thought we would need it, but so glad we switched to Agway. We are going to change all of our utilities to Agway.

  • W. P. – Castile, NY

    Your service was excellent!

  • M. R. – Clifton Park, NY

    I can't thank you enough!

  • C. T. – Oswego, NY

    The tech was very helpful and a pleasure to deal with.

  • W. G. – South Glens Falls, NY

    I have and continue to recommend. Huge help on Christmas Eve!

  • P. M. – Jamesville, NY

    One of the smartest choices I have made was to have Agway Energy as my supplier. Thank you so much for your help!

  • K. B. – Troy, NY

    Service and Program is terrific. I tell friends all the time about the program.

  • S. L. – Glenn Falls, NY

    We were so impressed with the assistance that we received on the telephone and by the technician that came to our home. We recommend Agway to everyone!

  • B. A. – Albany, NY

    I am so pleased with the service and I always tell may friends about it.

  • R. B. – South Glen Falls, NY

    We love the service and have gotten my co-workers to switch to Agway.

  • S. P. – New Castle, PA

    Having this coverage is the reason we are an Agway customer. Nobody else offers this wonderful benefit!

  • R. T. – Scotia, NY

    We have been Agway customers for a long time and this was the first time we needed service. It was a nice experience and proved that what you advertise is real.

  • K. S. – Queensbury, NY

    I get many offers to switch my energy supplier. But this service with Agway gives me peace of mind.

  • P. L. – Whitesboro, NY

    Great Service! Glad we have this program. Would not change our energy service as long as we have this program!

  • L. B. – Newark, NY

    Wonderful service! Thank you so much! Especially valuable for senior citizens like us!

  • P. L. – Whitesboro, NY

    Great service! Glad we have this program. Would not change our energy service as long as we have this program!

  • G. D. – Spring Valley, NY

    You are the greatest! I have never met a company that complies with their commitment as fast as Agway. You are very honest. I will do my best to recommend Agway to everyone I know.

  • J. R. – Canonsburg, PA

    The technician was very thorough and pleasant. Glad to have Agway!

  • G. B. – Cohoes, NY

    Thank you! Thank you! This is the best service imaginable.

  • R. S. – Rome, NY

    Thank you so very much. I feel like I have a friend or family member working for us.

  • E. J. – North Syracuse, NY

    I love your service and the responsiveness.

  • T. G. – Binghamton, NY

    I have told several people what Agway Energy did for my family. Sometimes they ask me to repeat the story because it's so hard to believe.

  • R. H. – Middletown, NY

    EnergyGuard™ makes me feel more secure and have more peace of mind. I actually recommended this to a friend who has already enrolled.

  • W. H. – Staten Island, NY

    Everyone I've dealt with from customer service to the service tech was professional. The service call convinced me to make Agway my electricity supplier as well.

  • D. Q. – Clinton, NY

    Agway is always there when I need them. They're very helpful. Thank you.

  • K. M. – Rochester, PA

    Thank you for offering this service. This program offers quick and reliable service which is hard to find. Keep up the good work and thank you!

  • J. P. – Marcy, NY

    You're the best energy supplier that I've ever dealt with. I recommend you to all my friends. Thank you for all the help, you have a loyal customer.

  • G. B. – Cohoes, NY

    Thank you! Thank you! This is the best service imaginable!

  • D. V. – Akron, NY

    I called during a storm. Temperatures were 20 below and we had no heat. Agway came right away and were very helpful!

  • D. C. – Rome, NY

    Great service! Great plan! We’re staying with Agway for everything as a very satisfied customer. Can’t thank you enough.

  • C. H. – Syracuse, NY

    Honestly this was so easy. I tell everyone about the valuable service offered by Agway. Why doesn’t everyone use Agway?

  • S. B. – Brooklyn, NY

    I made a great decision to choose Agway. Agway is the best ever. Peace of mind is no exaggeration.

  • R. A. – Pittsburgh, PA

    This coverage is so wonderful and really gives us peace of mind. Thank you Agway.

  • J. K. – Gansevoort, NY

    We have Agway for natural gas and electricity. Best decision we have made.

Commercial Natural Gas Customer

At Agway Energy Services we strive to bring greater value to those we serve. As a result of that mission, we provide Agway EnergyGuard™ as a standard benefit to our commercial natural gas customers.

That means you receive extra repair protection on your primary heating system at your business as a benefit just for being an Agway Energy Services natural gas customer. It’s just one way we can bring you extra value and greater peace of mind as your energy partner!

Aquastat
Altitude & Pressure Gauge
Blower Motor
Blower Relay
Circulator Bearing Assembly
Circulator Coupling
Circulator Motor
Circulator Relay
Draft Regulator
Electrical Wiring (connected with unit)
Electronic Ignition
Expansion Tank
Expansion Valve
Fan Belts
Fan Center
Fan Motor
Fan Motor Pulley
Fan Pulley
Fan Shaft & Bearings
Flame Rods or Flame Sensor
Flame Spreader
Gas Valve
High Limit Control
Hot Water Circulator (Limit 1)
Hot Water Circulator Control
Ignition Cable
Inducer Fan
Low Limit Control
Low Water Cutoff
Orifices
Piezo Ignition
Pressure Reducing Valve (Water)
Pressuretrol
Primary Operating Control
Relief Valve
Running Capacitor
Sail Switch
Solenoid Valve
Standing Pilot
Starting Capacitor
Starting Relay
Thermocouple
Thermostat (Standard)
Time Delay Relay
Transformer
Warm Air Fan Control
Warm Air Limit Control

These are just some of the parts we cover

We’re here for you day and night, all year long. Plus, there are no additional charges for after-hours calls.

1. This program covers the parts and labor for natural gas furnaces or boilers up to a maximum of $1,000 per calendar year for active commercial natural gas customers purchasing their natural gas service from Agway Energy Services only.

2. The EnergyGuard™ program does not cover pre-existing conditions.

3. To be eligible to receive EnergyGuard™ program benefits, customer must be active with Agway Energy Services for a minimum of 45 days.

4. Customer must own business to receive services.

5. This program may be subject to prior Agway Energy Services inspection and approval of customer’s heating and storage equipment as suitable for inclusion under this program.

6. This repair program does not include cleanings or annual tune-ups which can be purchased separately.

7. This program covers only those repairs and replacement of parts specified herein which result from normal operation of heating equipment, during the effective period of the agreement. Agway Energy Services has the right to terminate this agreement if any person other than an Agway Energy Services employee or its agent(s) renders repairs or adjustments to the equipment, except as instructed by Agway Energy Services.

8. This program does not cover water leaks, water damage, or damage caused by excessive dampness in customer’s basement.

9. Agway Energy Services shall not be liable for failure or delay in providing the service called for under this agreement if such failure or delay results from: strike or other labor disturbance; fire, flood, lightning or other acts of God; supply shortages; governmental laws or regulations; supplier’s inability to supply parts; or failure of customer’s supply of electricity, water, or natural gas from companies other than Agway Energy Services.

10. Agway Energy Services shall also not be liable under this program for customer failure to use ordinary care in the operation of heating equipment including, but not limited to, customer failure to keep adequate water in boiler (if applicable), blown fuses, failure to turn on main switch, thrown circuit breakers, or any other cause unrelated to normal operation of heating equipment or which may affect Agway Energy Services’ ability to fulfill its obligations under the terms of this agreement.

11. Agway Energy Services shall not be liable for gas flow problems directly related to storage equipment, transmission lines, and/or temperature.

12. When it is no longer practical to continue servicing customer’s equipment due to age or obsolescence, Agway Energy Services reserves the right to cancel this agreement at any time or Agway Energy Services will modernize customer’s equipment (with prior written customer approval and at customer’s expense) which will continue this agreement.

13. Agway Energy Services’ liability under this program is limited to the services specified herein. Agway Energy Services shall not be liable for any consequential or incidental damages in any way arising out of performance or nonperformance under this agreement. Agway Energy Services’ liability is limited to the payments made by the customer.

14. This program cannot be assigned without the prior written consent of Agway Energy Services.

15. The term of the agreement shall remain in effect for a customer only for such periods of time that Agway Energy Services provides the commodity to the customer and the customer timely pays for such commodity in full. The agreement shall terminate when Agway Energy Services no longer supplies the commodity to the customer. Agway Energy Services reserves the right to terminate the program, or modify these terms and conditions, at any time.

16. All parts, equipment and/or labor related to the parts and equipment not covered under this agreement will be charged to customer at prevailing rates. They are: humidifiers, flue devices, electronic air cleaners, heat distributing units (radiators, baseboard radiation, piping, duct work, etc.), boiler and jacket on hot water units or heat exchangers and jacket on warm air units, combustion chamber and chimney, water heater tank, domestic hot water coil and tempering valves, flow control valve, and motorized zone dampers.

17. The customer’s partial or full payment for their natural gas purchases from Agway Energy Services shall constitute acceptance of the terms and conditions described herein.

Commercial Electric Customer

At Agway Energy Services we strive to bring greater value to our customers. As a result of that mission, we provide Agway EnergyGuard™ as a standard benefit to our commercial electricity customers.

That means you receive extra repair protection on your central air conditioning unit and the electric lines at your business as a benefit just for being an Agway Energy Services electric customer.

Covered Parts/Service: The program covers the following parts for one electric central air conditioner up to a maximum of $1,000 for parts and labor per calendar year: compressors, condenser and evaporator coils, reversing valves, refrigerant replacement, solenoid valves, bearings/shafts, belts and pulleys, blower assembly, blower motor, blower pulleys, capacitors, circuit boards, condenser motor/fans, contactor switches, delay timers, fan belt, fan controls, fan relays, fuses (internal), limit controls, motors, line set, operating relays, service valves, schrader valves, thermostats (standard/regular), transformers, and energy-saving thermostats.

Exclusions & Limitations: Exclusions include, but are not limited to: cleaning, maintenance or balancing of system, or auxiliary equipment such as air ducts, air filters, electronic air cleaners, room air conditioners, and humidifiers. The program does not cover repair of drywall as a result of repairs and/or service.

Covered Parts/Service: The program covers repairs to interior electrical wiring at your business up to a maximum of $1,000 for parts and labor per calendar year. The program covers standard copper wiring, clock or energy-saving thermostat, circuit breakers, breaker panels, doorbells, standard wall outlets (including GFCI), standard wall switches, and dimmers. The program is only available for businesses with electrical service rated at or below 400 amps.

Exclusions & Limitations: Exclusions include, but are not limited to: maintenance of electrical lines, service entry cables or any appliances connected to the electrical system such as but not limited to refrigerators, stoves, cook tops, washers, dryers, lighting fixtures, ceiling fans, or security systems, and the cost of replacing incorrectly sized wiring systems. Exclusions include, but are not limited to: maintenance of electrical lines, service entry cables or any appliances connected to the electrical system such as but not limited to refrigerators, stoves, cook tops, washers, dryers, lighting fixtures, ceiling fans, or security systems, and the cost of replacing incorrectly sized wiring systems. Also, the program will not cover the cost of moving or updating an electrical line to meet code, law, ordinance, or because the repair, move or update was recommended by the municipal inspector, manufacturer, or electric company. The program does not cover repair of drywall as a result of repairs and/or service.

1. This program covers the central air conditioning unit and electric lines for active commercial customers purchasing their electricity service from Agway Energy Services only.

2. The EnergyGuard™ Program does not cover pre-existing conditions with customer’s electrical or central air conditioning system.

3. To be eligible to receive EnergyGuard™ program benefits, customer must be active with Agway Energy Services for a minimum of 45 days.

4. Customer must own business to receive service.

5. This program may be subject to prior Agway Energy Services inspection and approval of customer’s equipment as suitable for inclusion under this program.

6. This program does not include cleanings, annual tune-ups, or improvements that are designed to bring system/wiring up to code.

7. This program covers only those repairs and replacement of parts specified herein which result from normal operation of equipment, during the effective period of the program.

8. This program does not cover water leaks, water damage, or damage caused by excessive dampness in customer’s basement.

9. Agway Energy Services shall not be liable for failure or delay in providing the service called for under this program if such failure or delay results from: strike or other labor disturbance; fire, flood, lightning or other acts of God; supply shortages; governmental laws or regulations; supplier’s inability to supply parts; or any other event outside the control of Agway Energy Services.

10. Agway Energy Services shall also not be liable under this program for customer failure to use ordinary care in the operation of equipment or any other cause unrelated to normal operation of equipment or which may affect Agway Energy Services’ ability to fulfill its obligations under the terms of this program.

11. When it is no longer practical to continue servicing customer’s equipment due to age or obsolescence, Agway Energy Services reserves the right to cancel this program at any time or Agway Energy Services will modernize customer’s equipment (with prior written customer approval and at customer’s expense) which will continue this program.

12. Agway Energy Services shall not be liable for any direct consequential or incidental damages in any way arising out of performance or nonperformance under this program.

13. This program cannot be assigned without the prior written consent of Agway Energy Services.

14. The term of the agreement shall remain in effect for a customer only for such periods of time that Agway Energy Services provides the commodity to the customer and the customer timely pays for such commodity in full. The agreement shall terminate when Agway Energy Services no longer supplies the commodity to the customer. Agway Energy Services reserves the right to terminate the program, or modify these terms and conditions, at any time.

15. All parts, equipment and/or labor related to repairs not covered under this program will be charged to customer at prevailing rates.

16. The customer’s request for program services from Agway Energy Services shall constitute acceptance of the terms and conditions described herein.

All Customers

Experienced, dependable service: Never worry about which contractor to call or who you can trust! Our contractors deliver prompt, professional service in any situation.