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1 Please use the name shown on your utility bill.
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Why We Ask For Your Account Number:
In order for us to notify your current utility that you wish to enroll with Agway Energy Services as your supplier, it is necessary for us to obtain your current Account Number.
Once enrolled 45 days with Agway Energy Services for your commodity supply, you automatically have our EnergyGuardTM repair protection.
Once enrolled with Agway Energy Services for your commodity supply, you automatically have our EnergyGuardTM repair protection.
ELECTRICITY: Billing address; Service address; Utility account number and any other number designated by the utility as necessary to process an enrollment; Bill cycle; Voltage level; Utility rate class or code; Load profile; Meter number; Meter type; Multiple meter indicator; Peak load distribution; Metered demand; Billed demand; Monthly historical demand for the previous 12 months; Monthly historical consumption for the previous 12 months; Monthly time-of-use data for the previous 12 months.
NATURAL GAS: Account name; Billing address; Service address; Utility account number and any other number designated by the utility as necessary to process an enrollment; Bill cycle; Utility rate class or code; and Monthly historical consumption for the previous 12 months.
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Customers can purchase energy from an Energy Services Company (ESCO) or from a traditional utility. If you choose to purchase energy from an ESCO you are entitled to:
If you are a residential customer you are also entitled to the rights and protections of the Home Energy Fair Practices Act (HEFPA) which requires that all utility customers be treated fairly with regard to application for service, customer billing, and complaint procedures. For more information go to http://www3.dps.ny.gov.
ESCOs that do not assure these consumer rights could lose their eligibility to provide service in New York. Please report any complaints to the Department of Public Service at 1-800-342-3377 (8:30 am – 4:00 pm), by mail at Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223, or online at http://www.dps.ny.gov/.
You can find more information about your energy alternatives by visiting: www.askpsc.com
ELECTRICITY: Consumption History and Billing Determinants that include items like bill cycles, load profiles and meter information.
NATURAL GAS: Consumption History, Gas Profile, and Billing Determinants that include items like bill cycles, rate class and meter information.
The above information may be used by Agway Energy Services to determine whether it will commence and/or continue to provide energy supply service to you, and for billing purposes. It shall not be disclosed to a third-party unless required by law. Your authorization will be valid for six months.
We provide Agway EnergyguardTM as a standard benefit to our customers:
*Systems covered depend on commodity purchased.
No services fees on covered repairs
Nobody likes to be nickle-and-dimed with repairs
Network of qualified contractors available to call 24/7
We Love Hearing From Our Customers
Terrific plan and the service we received was fantastic. I have relayed our satisfaction with Agway's program to all of our friends."
J. B. - Saratoga Springs, NY
The technician was very helpful and knowledgeable. We're very happy with Agway and would recommend to friends and family."
W. J. - Cranberry Township, PA
Thanks! This repair program is the reason we remain an Agway customer."
S. P. - New Castle, PA
Really great service - Thanks."
J. T. - Cecil, PA
I feel everyone should switch to Agway Energy."
B. R. - Latham, NY
I always suggest your energy services to friends and family."
J. K. - Queensbury, NY
I am so appreciative of this wonderful unique service. I have recommended Agway to all of my family members, and many clients and coworkers."
J. T. - Oneida, NY
Thanks - the service is why I stay with Agway."
T. T. - Delmar, NY
So happy to be with your service, thank you!"
J. P. - New Hartford, NY
We are very happy with Agway. They stand behind their warranty."
R. A. - Glens Falls, NY
My family and I truly appreciate the fast response in which your firm replied to our problem and did a beautiful job. Thank you very much."
C. B. - Bronx, NY
Never thought we would need it, but so glad we switched to Agway. We are going to change all of our utilities to Agway."
W. S. - Syracuse, NY
Your service was excellent!"
W. P. - Castile, NY
I can't thank you enough!"
M. R. - Clifton Park, NY
The tech was very helpful and a pleasure to deal with."
C. T. - Oswego, NY
I have and continue to recommend. Huge help on Christmas Eve!"
W. G. - South Glens Falls, NY
One of the smartest choices I have made was to have Agway Energy as my supplier. Thank you so much for your help!"
P. M. - Jamesville, NY
Service and Program is terrific. I tell friends all the time about the program."
K. B. - Troy, NY
We were so impressed with the assistance that we received on the telephone and by the technician that came to our home. We recommend Agway to everyone!"
S. L. - Glenn Falls, NY
I am so pleased with the service and I always tell may friends about it."
B. A. - Albany, NY
We love the service and have gotten my co-workers to switch to Agway."
R. B. - South Glen Falls, NY
Having this coverage is the reason we are an Agway customer. Nobody else offers this wonderful benefit!"
We have been Agway customers for a long time and this was the first time we needed service. It was a nice experience and proved that what you advertise is real."
R. T. - Scotia, NY
I get many offers to switch my energy supplier. But this service with Agway gives me peace of mind."
K. S. - Queensbury, NY
Great Service! Glad we have this program. Would not change our energy service as long as we have this program!"
P. L. - Whitesboro, NY
Wonderful service! Thank you so much! Especially valuable for senior citizens like us!"
L. B. - Newark, NY
Great service! Glad we have this program. Would not change our energy service as long as we have this program!"
You are the greatest! I have never met a company that complies with their commitment as fast as Agway. You are very honest. I will do my best to recommend Agway to everyone I know."
G. D. - Spring Valley, NY
The technician was very thorough and pleasant. Glad to have Agway!"
J. R. - Canonsburg, PA
Thank you! Thank you! This is the best service imaginable."
G. B. - Cohoes, NY
Thank you so very much. I feel like I have a friend or family member working for us."
R. S. - Rome, NY
I love your service and the responsiveness."
E. J. - North Syracuse, NY
I have told several people what Agway Energy did for my family. Sometimes they ask me to repeat the story because it's so hard to believe."
T. G. - Binghamton, NY
EnergyGuard™ makes me feel more secure and have more peace of mind. I actually recommended this to a friend who has already enrolled."
R. H. - Middletown, NY
Everyone I've dealt with from customer service to the service tech was professional. The service call convinced me to make Agway my electricity supplier as well."
W. H. - Staten Island, NY
Agway is always there when I need them. They're very helpful. Thank you."
D. Q. - Clinton, NY
Thank you for offering this service. This program offers quick and reliable service which is hard to find. Keep up the good work and thank you!"
K. M. - Rochester, PA
You're the best energy supplier that I've ever dealt with. I recommend you to all my friends. Thank you for all the help, you have a loyal customer."
J. P. - Marcy, NY
Thank you! Thank you! This is the best service imaginable!"
I called during a storm. Temperatures were 20 below and we had no heat. Agway came right away and were very helpful!"
D. V. - Akron, NY
Great service! Great plan! We’re staying with Agway for everything as a very satisfied customer. Can’t thank you enough."
D. C. - Rome, NY
Honestly this was so easy. I tell everyone about the valuable service offered by Agway. Why doesn’t everyone use Agway?"
C. H. - Syracuse, NY
I made a great decision to choose Agway. Agway is the best ever. Peace of mind is no exaggeration."
S. B. - Brooklyn, NY
This coverage is so wonderful and really gives us peace of mind. Thank you Agway."
R. A. - Pittsburgh, PA
We have Agway for natural gas and electricity. Best decision we have made."
J. K. - Gansevoort, NY
Chances are, we can provide natural gas, electricity, heating oil or propane in your new home.
Takes the seasonal peaks and valleys out of your energy bills.
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Consumer safety information, or instructions on what to do in case of an emergency.
To learn more, call one of our representatives at
Normal business hours Monday to Friday from 8:00am to 4:30pm
Call anytime for a heating system repair
Become a new Agway customer and experience the best service, value and peace of mind.