New York regulations require customers to provide express consent before a supply rate can be modified. That’s why you’ll receive written notices and follow-up calls when your agreement is approaching its expiration date. This is a legally mandated renewal requirement for New York customers.
As an Agway customer, renewing on time is important to maintain your Agway EnergyGuard® coverage.
Why You’re Receiving a Renewal Notice
The New York State Public Service Commission (PSC) requires energy suppliers to obtain a customer’s express consent before modifying a supply rate agreement. This means we cannot automatically renew your coverage at a new rate without your approval. When your agreement approaches its end date, we are required to send out renewal letters detailing your services and fees and to obtain your explicit consent to renew your energy agreement with an updated rate.
Renewal timing varies based on the type of energy service you receive. Review your renewal letter for your specific expiration date and renewal deadline.
Natural Gas Customers
Agreements for natural gas customers expire in May each year, regardless of enrollment date.
Electricity Customers
Agreements for electricity customers expire in November and May each year, regardless of enrollment date.
How To Renew
Renewing your energy agreement with us is simple. Choose the option that works best for you!
- Option 1: Call Our Renewal Department
Our dedicated renewal specialists can complete the renewal over the phone and answer any questions.
Call: 1-888-408-4509
- Option 2: Sign and Mail Your Agreement
Sign the last page of the renewal letter and mail that page back to us using the return envelope provided. The remaining pages are for your records. Be sure to return it by the deadline listed in the letter.
Shortly after renewal letters are mailed, follow-up calls from the renewal outreach team may occur if the renewal has not yet been completed.
A third option to provide consent to the renewal agreement online will be available soon. Watch for additional details.
Protect Your EnergyGuard Coverage
Agway EnergyGuard® is a repair program available only to eligible Agway customers and is not offered by your utility company or other suppliers. Customers who don’t renew their supply agreement may be returned to their local utility and lose access to this service.
EnergyGuard helps support wear and tear on eligible systems so you can maintain reliable comfort and performance in your home or small business*, with no deductibles or hidden fees.
For Electricity Customers
EnergyGuard helps cover wear and tear on eligible electrical and cooling systems*. Covered repairs may include:
- Mechanical and electrical components in central air conditioners and mini-split systems
- Interior wiring and electrical equipment connected to covered systems, such as breakers, outlets, and other internal connections
For Natural Gas Customers
EnergyGuard helps cover wear and tear on eligible heating systems*. Covered repairs may include:
- Furnace and boiler components, such as burners, motors, ignition systems, and controls
- Mechanical parts within covered heating systems that are necessary for safe operation
Agway customer service teams are available 24 hours a day to ensure that if something breaks, you won’t be left in the cold.
Call 1-888-982-4929 to place a service call using your EnergyGuard benefits.
Important Reminder
Agway Energy Services® cannot renew a supply agreement at a new rate without express consent. If renewal is not completed by the deadline, the account may be returned to the local utility, resulting in the loss of EnergyGuard coverage. Refer to the renewal letter for the renewal date and agreement details.
Ready to Renew?
Call 1-888-408-4509 to speak with a renewal specialist, or mail your signed agreement by the deadline listed.
Contact us if you have questions or need assistance. We’re here to help!
*Coverage depends on commodity purchased.
